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Cartridge Care

How to get the most from your refilled cartridges
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Inkjets with integral printhead 
(e.g. all Lexmark, most HP*, some Canon)

* NOT hp#14 (c5010/11) or hp#10/11

HANDLING & STORAGE
Do not touch the printhead, or metal contacts.
Do not leave cartridge with the printhead in contact with any surface as this can result in ink being drawn out of the cartridge.
If you want to store your cartridge for future use, store in a sealed plastic bag with a small amount of damp tissue. Ensure the printhead is not touching the bag or tissue.
Avoid extremes of temperature.

FITTING
Refit your refilled cartridge to your printer as soon as possible.
Do not remove any labels or clear tape.
Otherwise, follow the printer manufacturer's instructions for fitting a new cartridge.
If you are asked if the cartridge is old or new, select "New".
If you get the message that the cartridge is empty or low, ignore the message and continue as normal.

WHEN YOUR CARTRIDGE RUNS OUT OF INK
Bring your cartridge along for a refill as soon as it runs out
Or when your printer tells you the ink levels are low.
If you have more than one cartridge fitted, why not have 2 or more refilled and claim your 15% Discount ?
Delay in refilling when a colour has run out may make your cartridge unsuitable for refill.

TROUBLESHOOTING
Banding:- If white lines appear across the printout, this can be due to air trapped within the printhead. To rectify, please go to our  Print Test Page
Contamination:- If colours appear muddy or incorrect, this can be due to some mixing of colours within the printhead. To rectify, please go to our  Print Test Page
Leakage from printhead:- Some cartridges may leak a little ink from the printhead for an hour or so until they become stable. Simply dab gently with a tissue and stand on an old dish etc. until OK.

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Inktanks (cartridges without integral printhead)
(e.g. all Epson, some Canon & HP#10/11, 14)

HANDLING & STORAGE
Avoid extremes of temperature.
If storing for future use, do not remove PVC tape.
Do not leave the printer without cartridges fitted, or printheads may become blocked with dried or congealed ink.

FITTING
Refit your refilled cartridge to your printer as soon as possible.
Remove all PVC tape. Do not remove any labels or clear tape.
Otherwise, follow the printer manufacturer's instructions for fitting a new cartridge.
If you are asked if the cartridge is old or new, select "New".
 

If you get the message that the cartridge is empty or low, when you first fit it, ignore the message and continue as normal.

WHEN YOUR CARTRIDGE RUNS OUT OF INK
Bring your cartridge along for a refill as soon as it runs out
Or when your printer tells you the ink levels are low.
If you have more than one cartridge fitted, why not have 2 or more refilled and claim your 15% Discount ?
We have heard that delay in refitting an (inktank) cartridge, once removed may cause the printer to gum up.
None of our customers has reported this problem to us.
Just to be on the safe side:
If you have a spare (even empty cartridge) fit this as a temporary measure before you bring your cartridge to us for refilling.

TROUBLESHOOTING
Banding:- If white lines appear across the printout, this can be due to air trapped between the cartridge and the printhead. To rectify, please go to our  Print Test Page
If the problem persists, the printhead (rather than the cartridge) may be blocked or worn out.
Note that printheads can become blocked with dried or congealed ink, if left without a cartridge fitted.


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Laser / Toner Cartridges

HANDLING & STORAGE
Avoid extremes of temperature.
Do not touch the drum surface (usually green or blue colour).

FITTING
Refit your refilled cartridge to your printer as soon as possible.
Gently shake the cartridge from side to side, and from back to front to evenly distribute the toner, and dislodge any trapped air.
Otherwise, follow the printer manufacturer's instructions for fitting a new cartridge.
If you are asked if the cartridge is old or new, select "New".
If you get the message that the cartridge is empty or low, ignore the message and continue as normal.

TROUBLESHOOTING
Banding:- If white lines appear across the printout, this can be due to air trapped within the toner.
To rectify, remove cartridge and gently shake the cartridge from side to side, and from back to front to evenly distribute the toner, and dislodge any trapped air.